Privacy Policy


Cancom Security’s Commitment to Your Privacy and Protecting Your Personal Information

At Cancom Security, we respect and are committed to your right to privacy. We believe that you should understand the way in which we collect, use, disclose and protect your personal information. We are responsible for your personal information that we collect, use and disclose.

Personal information is any information that identifies you, or by which your identity could be deduced. It does not include information contained in public records or the name or business address or telephone number of an employee of an organization or similar information that may typically appear on a business card.

We have policies, procedures and training within our organization to protect your privacy. Cancom Security’s Privacy Policy is based on the Canadian Standards Association's Model Code for the Protection of Personal Information. This Privacy Policy outlines how we manage your personal information, safeguard your privacy and the principles that we follow when collecting, using, disclosing and protecting your personal information.


Cancom Security Inc. Is a federally incorporated private company based out of Toronto, Ontario, Canada.

This Privacy Policy governs Cancom Security Inc. Cancom Security Inc. May amend this Privacy Policy from time to time.


In serving your needs, it is important to have accurate information about you. We collect your personal information to:

■Establish your identity

■Understand your needs for, and determine your suitability for, products and services

■Provide services to you and process payments for your account

■Protect you and us from error and fraud, including verifying your identity to:

■Establish your alarm account profile

■Validate an alarm

■Service your security system

■Respond to your requests

■Communicate with you concerning your account

■Notify you of new products and services, special offers, ADT events

              and general industry information

■Adhere to applicable legal requirements


We collect your personal information at the time you become a new customer of Cancom Security; at the time you acquire additional products and services from us and at other times when we communicate with you to administer your account with us. We may collect your personal information directly from you or from third parties with your consent (if required). We continue to collect and update personal information throughout our relationship with you. For example, we collect your personal information through:

■Our service agreements and written correspondence with you

■Your discussions with our sales representatives, service technicians, customer service centre’s and central monitoring centre’s (some of which may be recorded to ensure service quality and to maintain an accurate record of our communications with you)

■Your visits to our website

■The type of information that we collect is based on our relationship with you.


Where required, consent for the collection, use and disclosure of personal information may be obtained orally or in writing and may be expressly given or implied. Your express consent may be given in writing, verbally or through electronic means. Your implied consent may be given through an action you have taken, such as supplying your personal information for a specified purpose.

If you prefer that we not use or disclose your information for any of these purposes, you may notify us in writing at any time. If you do not notify us, we will consider you to have consented to our continued use and disclosure of your personal information. A notification that we not use or disclose your personal information for certain purposes may affect our ability to provide you with products and/or services.

There are exceptions where we may collect, use or disclose personal information without consent.

Third Party Services and Transactions. There are certain services supplied to us by third parties where the work involved requires the use of some of your personal information by the third party. Frequently but not exclusively, these third parties are our affiliates.

In the event that a third party service provider is located in the United States or another foreign country, certain of your personal information may be processed and stored in the United States or such other foreign country, and the governments, courts or law enforcement or regulatory agencies of that country may be able to obtain disclosure of your information through the laws of the foreign country.

In addition, we may be involved, from time to time, in transactions to sell parts of our business or assets or merge with other businesses. Since our customer information may be part of such transactions, we may use or disclose this information to other parties involved in the transaction.

When Required by Law. From time to time, we may be compelled by legal action to release information. In certain circumstances, we may also be permitted by law to collect, use or disclose information without the consent of the individual concerned. For example, we may disclose personal information without consent if it is to be used in an emergency that threatens the life, health or security of the individual.

When Permitted by Law. In certain cases, we may be permitted by law to collect, use or disclose information without consent, such as collecting unpaid amounts owing to us.


We limit access to your personal information, through physical, electronic and procedural safeguards, to those persons who require it to provide our services and products. The location and manner of storage and access depends on the nature of the information, which may be stored or accessed electronically or in hard copy in Canada or in other countries. Such information is subject to the laws of the country in which it is accessible or stored. When we provide access to your personal information, it is for a legitimate business purpose or reason and in accordance with this Privacy Policy. Our employees and outside suppliers that have access to your personal information are governed by standards and policies to ensure the security and confidentiality of your personal information.

If you think someone is impersonating Cancom Security, that there has been a breach of your privacy or you believe that you are the victim of fraud with respect to a Cancom Security matter, please call us as soon as possible at 1-416-763-0000.


We make every effort to ensure the information in our records is accurate. We also rely on you to provide any updates to your information. You have the right to access your personal information held by us. Whenever you want to review, verify or correct your personal information, write or contact Cancom Security Inc. Office or call us at 1-416-763-0000. Please be as specific as possible with your request. There is no charge for verifying or correcting your information but depending on the circumstances, there may be a charge if you want hard copies of records. We will let you know at the time of your request if there is a charge.


If there are any misunderstandings or you feel that your concerns regarding your privacy have not been resolved justly, please contact our privacy office at Cancom Security Inc., 1149 Weston Road, Toronto, Ontario M6N 3S3, Attn: Privacy Office or by emailing us at:


Each time you visit our web pages, such as, we gather the date, time, browser type, name of the visitor's Internet service provider, the site that referred the visitor to us, any pages that are requested, the navigation history and IP address of the visitor. The foregoing information does not generally contain anything that can identify users personally. If you object to this gathering of information, you should not use or access our web pages. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use. This information may be shared with third parties in order to provide services to us or to analyze, store or aggregate the information.

Each time you provide any personal information such as your name, address, telephone number or other identifying information to us through our web pages, you consent to the collection, use and disclosure of this personal information in accordance with this Privacy Policy. We treat and safeguard personal information collected through our web pages the same way as personal information that we collect through other means, such as customer contracts.

Our web pages may employ the use of "cookies". A "cookie" is a small line of data that is sent to your Internet browser from a web server and stored on your computer's hard drive. Cookies can track how and when you use a site, and which site you visited immediately before. A cookie does not damage your system and identifies your browser, not you personally. We use cookies to identify which areas of our network you have visited, so the next time you visit those pages may be readily accessible. If you do not wish to receive a cookie, use the options in your web browser. Although changes to your web browser provide you with enhanced anonymity, it makes it very difficult to offer you customized services.

To the extent that our web sites contain links to other sites, the owners of those sites are responsible for the privacy practices or content of those other sites. We do not endorse and will not be responsible for the privacy practices on third party websites.


This Privacy Policy was last updated on June 30, 2009. We will occasionally update this Privacy Policy and revise the "last updated" date appearing in this paragraph.